pkr97 Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by pkr97 ("the Platform", "we", "us", "our") in connection with the operation of the online casino and sports betting platform available at pkr97.app.

1.2 This Policy applies to all registered users of pkr97, prospective users who browse the platform without registering, and any individual who contacts pkr97 directly via email or other communication channels.

1.3 By registering for an account on pkr97, or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood how pkr97 processes your personal data as described herein.

1.4 This Policy should be read alongside the pkr97 Terms & Conditions, which govern the contractual relationship between pkr97 and its users. The Terms & Conditions are available at /terms-conditions.

2. Data Controller

2.1 For the purposes of this Privacy Policy, pkr97 acts as the data controller in respect of personal data provided by users and collected through the operation of the pkr97 platform. The data controller is responsible for determining the purposes and means by which personal data is processed.

2.2 For data-related enquiries, requests, or complaints, users may contact pkr97 directly at [email protected] (this is a plain text address — not a clickable link). pkr97 endeavours to acknowledge data-related requests within 5 business days.

3. Personal Data We Collect

pkr97 collects the following categories of personal data from users:

3.1 Registration Data

• Full name as it appears on your CNIC
• Date of birth (for age verification)
• Email address
• Mobile phone number (Pakistani mobile numbers on any network)
• Chosen username and account password (stored in hashed, non-reversible form)

3.2 Identity Verification (KYC) Data

• CNIC number and copies of your CNIC (front and back)
• Selfie or liveness photograph submitted for identity verification purposes
• Proof of payment method (e.g. a screenshot of your JazzCash or Easypaisa wallet showing your name and registered number)

3.3 Financial Data

• Payment method identifiers (JazzCash mobile number, Easypaisa wallet number, bank account number, IBAN)
• Transaction records including deposit amounts, withdrawal requests, and transaction timestamps
• Wallet balance and transaction history within the pkr97 platform

3.4 Usage and Technical Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Session timestamps, login history, and active session data
• Game play history, betting history, and wagering activity
• Pages visited, features used, and interaction patterns within the platform

3.5 Communications Data

• Records of correspondence with pkr97 support, including email content and timestamps
• Records of any responsible gaming requests, self-exclusion submissions, or account limit requests

4. How We Collect Your Data

4.1 Directly from you — when you register for an account, complete KYC verification, make a deposit or withdrawal request, contact support, or update your account settings.

4.2 Automatically — through the normal operation of the platform, including server logs, session tracking, and standard browser/device identification mechanisms when you access pkr97.app.

4.3 From third-party payment processors — pkr97's payment partners (JazzCash, Easypaisa, and the banking institutions listed as accepted payment methods) may share transaction confirmation data with pkr97 for the purpose of crediting deposits and processing withdrawals.

4.4 From KYC verification partners — where pkr97 uses a third-party identity verification service to process CNIC verification, that provider will share the outcome of the verification check with pkr97.

5. How We Use Your Data

pkr97 uses the personal data it collects for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and maintain your account in good standing.
• Age and identity verification — to confirm you are 18 years of age or older and that you are the person you claim to be, in compliance with responsible gaming obligations.
• Payment processing — to credit your deposits to your pkr97 balance and to process your withdrawal requests to your designated PKR payment method.
• Anti-money laundering and fraud prevention — to monitor transactions for unusual patterns, investigate suspected fraud or abuse, and comply with applicable AML obligations.
• Customer support — to respond to your enquiries, resolve account disputes, and handle responsible gaming requests.
• Platform improvement — to analyse usage data and identify areas where the pkr97 platform can be improved for Pakistani players.
• Legal compliance — to comply with applicable laws and the requirements of pkr97's operating licence.
• Communications — to send you transactional emails (deposit confirmations, withdrawal updates, account alerts) and, where you have consented, promotional communications about pkr97 offers.

6. Legal Basis for Processing

6.1 Contract performance — the majority of processing described in Section 5 is necessary for pkr97 to fulfil its obligations to you under the Terms & Conditions agreement. Without this processing, pkr97 cannot provide its services.

6.2 Legal obligation — certain processing (particularly KYC and AML-related processing) is required by applicable law and regulatory obligations applicable to online gaming operators.

6.3 Legitimate interests — fraud prevention, platform security, and platform improvement activities are carried out on the basis of pkr97's legitimate interest in operating a secure and sustainable platform for all users.

6.4 Consent — where pkr97 sends promotional communications, it does so on the basis of your prior consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe option in any marketing email.

7. Data Sharing and Third Parties

7.1 pkr97 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

7.2 pkr97 may share your personal data with the following categories of third party, strictly for the purposes described in this Policy:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, as necessary to process your transactions.
• KYC/identity verification providers — third-party services used to verify CNIC documents and perform liveness checks.
• Game content providers — licensed game studios such as PG Soft, Pragmatic Play, and others. These providers may collect technical data (such as session identifiers) necessary for game delivery; they do not receive your financial or identity data.
• Regulatory authorities and law enforcement — where pkr97 is legally required to disclose information, or where disclosure is necessary to prevent, investigate, or respond to suspected fraud or criminal activity.
• Platform infrastructure providers — hosting, cloud, and security providers who process data on pkr97's behalf and are bound by appropriate data processing agreements.

8. Data Retention

8.1 pkr97 retains your personal data for as long as your account remains active and for a minimum period of five years following account closure. This retention period supports pkr97's compliance with AML obligations and its ability to respond to regulatory enquiries or legal claims.

8.2 Transaction records are retained for a minimum of seven years from the date of the transaction, in line with standard financial recordkeeping requirements.

8.3 Where you have requested permanent self-exclusion, pkr97 retains sufficient data to honour that exclusion — including your CNIC details — even following account closure, to prevent re-registration during the exclusion period.

8.4 Communications data (support correspondence) is retained for three years from the date of the communication unless a longer retention period is required for legal or compliance reasons.

9. Cookies and Tracking Technologies

9.1 pkr97 uses cookies and similar technologies to operate the platform, maintain your login session, remember your preferences, and collect anonymous usage analytics.

9.2 Essential cookies are required for the platform to function. They maintain your authenticated session after login and cannot be disabled without breaking core platform functionality.

9.3 Analytics cookies collect anonymised data about how users navigate pkr97. This data is used in aggregate to improve the platform and does not identify individual users.

9.4 pkr97 does not use third-party advertising or behavioural targeting cookies. The platform does not share cookie-derived data with advertising networks.

9.5 You can manage cookie settings in your browser. Disabling essential cookies will affect your ability to log in and use the pkr97 platform.

10. Your Rights

Subject to applicable law and pkr97's legitimate interests and legal obligations, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data pkr97 holds about you.
• Right to rectification — if any data pkr97 holds about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure — you may request deletion of your personal data, subject to pkr97's legal retention obligations described in Section 8.
• Right to restriction — you may request that pkr97 restrict processing of your data in certain circumstances.
• Right to object — you may object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact pkr97 at [email protected]. Include your registered email address or mobile number so the team can locate your account. pkr97 will respond to data rights requests within 30 days.

11. Data Security

11.1 pkr97 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/HTTPS), hashed password storage, access controls limiting which staff can access user data, and regular security reviews.

11.2 While pkr97 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own pkr97 login credentials. pkr97 recommends enabling two-factor authentication and using a unique, strong password for your account.

11.3 In the event of a data breach that is likely to result in a risk to your rights or freedoms, pkr97 will notify affected users in accordance with applicable notification requirements.

12. Children's Privacy

12.1 pkr97 is strictly an 18+ platform. pkr97 does not knowingly collect personal data from individuals under 18 years of age. If pkr97 becomes aware that personal data has been collected from a minor, the relevant account will be suspended immediately, data will be deleted or isolated in accordance with legal requirements, and the matter may be referred to relevant authorities.

12.2 If you are a parent or guardian and believe your child has registered with pkr97, please contact [email protected] immediately with relevant details so the matter can be investigated and resolved promptly.

13. Changes to This Policy

13.1 pkr97 reserves the right to update this Privacy Policy at any time. The revised Policy will be posted on this page with an updated "Last Updated" date. Where a material change is made — particularly one that affects how your data is used — pkr97 will notify registered users via the email address on their account where practicable.

13.2 Continued use of the pkr97 platform following notification of a Policy update constitutes acceptance of the revised terms.

14. Contact

14.1 For any privacy-related questions, data access requests, or complaints, please contact the pkr97 team at [email protected]. When writing, include your registered account email or phone number so the support team can locate your record efficiently.

14.2 pkr97 takes all data privacy enquiries seriously and commits to responding within five business days. Formal data rights requests (access, deletion, rectification) are handled within 30 calendar days of receipt.